Allowances: Discussed during Interview
Annual leave: Included
Benefits: EPF. SOCSO. EIS
Holidays: Rotational 2 days off
Probation: 6 month
Job Type: Permanent
Working Days: shift based
Working Hours: shift based
Age: 22 - 49
Local Residence Only: Yes
Driving License: Not Required
Own Transport: Not Required
Language: english,bahasa
Bachelor Degree
Minimum 1-2 years experience in customer service (BPO industry), has experience in chat support
Fluent in English
Able to work for rotational shift
The Client Service Associate is to help support one of the biggest IT companies' advertisers worldwide through chat, email, and callbacks.
Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
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