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Chat Support (English Speaking)

Chat Support

79 weeks ago

undisclosed

Full Time

Permanent

Urgent

Key Responsibilities

  • The Client Service Associate is to help support one of the biggest IT companies' advertisers worldwide through chat, email, and callbacks. 
  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs 
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service 

Skills & Experiences

  • Bachelor Degree
  • Minimum 1-2 years experience in customer service (BPO industry), has experience in chat support
  • Fluent in English
  • Able to work for rotational shift

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Job Conditions:

Probation Period:

6 month

Age:

22 - 49

Job Type:

Permanent

Allowances:

Discussed during Interview

Hours:

shift based

Languages:

english,bahasa

Days:

shift based

Malaysia Only:

Yes

Annual Leave:

Included

Benefits:

EPF. SOCSO. EIS

Job Skills

Customer Service

BPO

Chat Support

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Company Confidential (2nd Largest BPO)

Primary Industry:

BPO / Call Center

Location:

-

Company Confidential

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