Kuala Lumpur undisclosed

Chat Support (English Speaking)

Job Position is Closed. View Other related jobs below

Job conditions

Allowances: Discussed during Interview

Annual leave: Included

Benefits: EPF. SOCSO. EIS

Holidays: Rotational 2 days off

Probation: 6 month

Job Type: Permanent

Working Days: shift based

Working Hours: shift based

Job Requirements

Age: 22 - 49

Local Residence Only: Yes

Driving License: Not Required

Own Transport: Not Required

Language: english,bahasa

Skills and Requirements

Bachelor Degree

Minimum 1-2 years experience in customer service (BPO industry), has experience in chat support

Fluent in English

Able to work for rotational shift

Job Responsibilities

The Client Service Associate is to help support one of the biggest IT companies' advertisers worldwide through chat, email, and callbacks. 

Understand customer enquiries and respond via applicable channels: email, chat, and call backs 

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Ensure all SLAs are met accordingly

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service 

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